Engineer who delivered a wroclove.rb 2025 lightning talk on progressing beyond senior without going into management. Shares a billing-rewrite project where a team of strong engineers initially failed to fix a long-haunting invoicing problem because the real issue was organizational, not technical. His approach: empathy — interview every affected person, find the common theme, build a vision of the solved world, and ship the smallest policy iteration that restores faith. Six-month rewrite rolled out to 70% of customers. Reachable on LinkedIn or email, 'nothing to sell'.