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Solving Haunting Organizational Problems

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Ko Lefcho's wroclove.rb 2025 lightning talk. Premise: a lot of the audience is senior, knows how to code, but performant and clean code won't get you promoted beyond senior at most companies. Engineering management is the default next step, which kind of sucks for those who want to stay close to the computer. An alternative path is solving the company's 'haunting problem' — a years-old issue that multiple teams have failed to fix. Example: his company's invoicing bug that forced rerunning invoices three months later, making clients unhappy. The 'best engineers' team assigned to fix it also failed, because it's always a people problem. A PM isn't the right owner either for organizational-not-product problems with severe technical aspects. His process: interview every affected person, find the common theme and the reason prior efforts failed, form a vision, ship the smallest policy iteration restoring someone's faith, iterate. Result: a six-month new-billing-system rewrite rolled out to 70% of customers, bumpy but successful. Recommends The Staff Engineer's Path and the article 'Everything Is Important'.

date
2025-03-14
type
lightning-talk
talk Solving Haunting Organizational Problems
about
Talk defines and attacks the 'haunting problem' concept.
talk Solving Haunting Organizational Problems
about
Describes the empathy-first process for tackling haunting problems.
talk Solving Haunting Organizational Problems
about
Explicitly recommends the book as a resource for the career path.
talk Solving Haunting Organizational Problems
about
Recommends the article alongside The Staff Engineer's Path.
person Ko Lefcho
authored
Solving Haunting Organizational Problems talk
Ko Lefcho authored and delivered the talk.
talk Solving Haunting Organizational Problems
presented_at
Lightning talk session at wroclove.rb 2025.

Provenance

Created in
wroclove.rb 2025 lightning talks 2026-04-18 08:03