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Communication Contract

concept 2 connections

Practice Amelia Walter-Dzikowska proposes in Q&A for reducing the gap between direct and indirect communication styles across cultures. When starting cooperation, the parties explicitly discuss and agree on the rules they will use to communicate — sometimes called a 'contract'. For example, before giving feedback a manager might announce 'I'm going to list things I'm happy about and one or two things I'm not happy about' so an indirect-culture listener knows how to parse the mix. Complements broader cultural trainings that most companies skip during onboarding.

category
practice
about
Communication Contract concept
Answer centers on setting up an explicit communication contract.
about
Communication Contract concept
Introduced in Q&A as remedy for direct-vs-indirect friction.

Provenance